Returns & Exchanges
Refunds are processed within 5–10 business days after we receive and inspect the returned rug. Your bank may require additional time to post the credit.
Curated for you
One-of-a-kind vintage pieces from our collection — each with documented provenance and character no new rug can replicate.
Questions
Got a question? We're here to help. If you don't see yours below, contact us directly on our Contact Page →
Shipping & Delivery
We hand orders to Aras Kargo within 1–2 working days after we check, roll, and pack the rug. Delivery time after that depends on the destination and, for international orders, customs.
Rug Care & Maintenance
Vacuum regularly on a low setting without a beater bar. Blot spills immediately—never rub. For deep cleaning, use a specialist in antique and hand-knotted rugs only.
Returns & Exchanges
You may return an unused rug within 14 days of delivery at no return shipping cost (free return), provided the piece is in its original, undamaged condition. Email info@sempatihali.com with your order number to start a return.
Authenticity & Provenance
Yes. Every piece in our collection is a genuine vintage or antique rug—hand-woven using traditional techniques and sourced from established collections and weaving regions.
