Ordering & Payment
Can I reserve a rug before purchasing?
Short holds may be arranged for serious inquiries. Contact info@sempatihali.com with the product link; holds are confirmed in writing and are time-limited.
Ordering & Payment
Short holds may be arranged for serious inquiries. Contact info@sempatihali.com with the product link; holds are confirmed in writing and are time-limited.
Questions
Got a question? We're here to help. If you don't see yours below, contact us directly on our Contact Page →
Shipping & Delivery
We hand orders to Aras Kargo within 1–2 working days after we check, roll, and pack the rug. Delivery time after that depends on the destination and, for international orders, customs.
Rug Care & Maintenance
Vacuum regularly on a low setting without a beater bar. Blot spills immediately—never rub. For deep cleaning, use a specialist in antique and hand-knotted rugs only.
Returns & Exchanges
You may return an unused rug within 14 days of delivery at no return shipping cost (free return), provided the piece is in its original, undamaged condition. Email info@sempatihali.com with your order number to start a return.
Authenticity & Provenance
Yes. Every piece in our collection is a genuine vintage or antique rug—hand-woven using traditional techniques and sourced from established collections and weaving regions.