Sizing & Selection
Can a rug be cut or resized?
We do not recommend cutting hand-knotted rugs. Some border adjustments or professional resizing exist but can affect value; consult a specialist before altering any piece.
Sizing & Selection
We do not recommend cutting hand-knotted rugs. Some border adjustments or professional resizing exist but can affect value; consult a specialist before altering any piece.
Questions
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Shipping & Delivery
We hand orders to Aras Kargo within 1–2 working days after we check, roll, and pack the rug. Delivery time after that depends on the destination and, for international orders, customs.
Rug Care & Maintenance
Vacuum regularly on a low setting without a beater bar. Blot spills immediately—never rub. For deep cleaning, use a specialist in antique and hand-knotted rugs only.
Returns & Exchanges
You may return an unused rug within 14 days of delivery at no return shipping cost (free return), provided the piece is in its original, undamaged condition. Email info@sempatihali.com with your order number to start a return.
Authenticity & Provenance
Yes. Every piece in our collection is a genuine vintage or antique rug—hand-woven using traditional techniques and sourced from established collections and weaving regions.